At Keith Ateliers, we craft timeless fragrances with meticulous care, your satisfaction is our priority. If our perfume does not meet your expectations, we offer a seamless complimentary returns process.
1. Returns Eligibility
Unopened & Unused: Full refunds or exchanges within 7 days of delivery.
Defective/Damaged: Report within 48 hours for a free replacement.
Non-Returnable:
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Opened or used perfumes (due to hygiene regulations)
- Damaged original packaging
2. How to Return (Free & Easy)
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Email Us: Contact hello@keithateliers.co.za with your order number.
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Prepaid Return Label: We’ll email you a free return shipping label (South African addresses only).
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Secure Packaging: Return the item in its original box with all seals intact.
3. Refund Process
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Refunds processed within 5 business days of receipt.
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Funds returned via the original payment method.
4. Exchanges
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Need a different fragrance? We’ll guide you through a hassle-free exchange.
5. Contact Us
hello@keithateliers.co.za